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CANCELLATION POLICY
CAN I CANCEL MY ORDER?

OF COURSE. BEFORE THE ARTWORK IS SHIPPED, YOU CAN CANCEL YOUR ORDER
VIA EMAIL. ONCE IT HAS BEEN SHIPPED, THE CANCELLATION PERIOD IS UP TO 14 DAYS
FROM THE ARRIVAL OF THE SHIPMENT. IF THE ARTWORK HAS BEEN SHIPPED, WE WILL
REFUND YOUR MONEY ONLY AFTER THE ARTWORK IS RETURNED TO THE ARTIST
IN ITS ORIGINAL CONDITION.

HOW DO I CANCEL MY ORDER?

ALL CUSTOMERS ARE ALLOWED TO CANCEL THEIR ORDER FOR ORIGINAL ARTWORK AT
ANY TIME BEFORE SHIPMENT AND MAY RETURN IT IF THEY ARE NOT SATISFIED WITH
THE WORK AS LONG AS WEART IS NOTIFIED WITHIN THE 14-DAY RETURN PERIOD.
GIVEN OUR 14-DAY RETURN POLICY, WE RECOMMEND ALLOWING THE SHIPMENT TO
ARRIVE SO YOU CAN SEE THE ARTWORK IN PERSON BEFORE MAKING THE FINAL DECISION
ON WHETHER TO KEEP IT OR NOT. HOWEVER, IF YOU ARE SURE OF YOUR DECISION
TO CANCEL, PLEASE CONTACT OUR SUPPORT TEAM IMMEDIATELY AND PROVIDE YOUR
ORDER DETAILS. NOTE THAT ALL RETURN SHIPMENTS MUST BE COORDINATED THROUGH
WeArt AND SENT IN THE ORIGINAL PACKAGING
(INCLUDING ANY CERTIFICATES RECEIVED WITH THE ORDER).

PRICE MATCHING POLICY

WeArt OFFERS A PRICE MATCHING POLICY UP TO FIVE (5) DAYS FROM THE DATE OF
PURCHASE. ALL WEART PRODUCTS ARE ELIGIBLE FOR PRICE MATCHING. IF YOU
FORGOT TO APPLY A DISCOUNT CODE AT CHECKOUT OR USED THE WRONG CODE
AND YOU ARE WITHIN 5 DAYS OF PURCHASE, PLEASE CONTACT US THROUGH OUR
CONTACT FORM OR BY EMAIL AT SUPPORT@WE-ARTONLINE.COM FOR ASSISTANCE.

PRIVACY POLICY
HOW DOES WEART PROTECT MY PRIVACY?

WE USE ADVANCED SECURITY TECHNOLOGIES TO PROTECT YOUR PRIVACY AND
PERSONAL INFORMATION.

DO YOU SHARE MY PERSONAL INFORMATION WITH THIRD PARTIES?

WE DO NOT SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES WITHOUT
YOUR EXPLICIT CONSENT.

HOW DO I REQUEST ACCESS TO MY PERSONAL INFORMATION?

YOU CAN REQUEST ACCESS TO YOUR PERSONAL INFORMATION BY CONTACTING OUR
PRIVACY TEAM VIA EMAIL.

HOW DO I UPDATE MY PERSONAL INFORMATION?

YOU CAN UPDATE YOUR PERSONAL INFORMATION THROUGH THE "MY ACCOUNT"
PAGE ON THE WEBSITE.

WHAT IS YOUR COOKIE POLICY?

WE USE COOKIES TO ENHANCE YOUR USER EXPERIENCE ON THE WEBSITE. YOU CAN
READ OUR COOKIE POLICY ON THE "COOKIE POLICY" PAGE.

HOW DO I DELETE MY INFORMATION FROM YOUR SYSTEM?

YOU CAN CONTACT OUR PRIVACY TEAM VIA EMAIL TO REQUEST THE DELETION OF YOUR
INFORMATION FROM OUR SYSTEM.

DO YOU STORE MY PAYMENT DETAILS?

WE DO NOT STORE YOUR PAYMENT DETAILS IN OUR SYSTEM. ALL PAYMENTS ARE
PROCESSED THROUGH SECURE PAYMENT PROVIDERS.

HOW DO I ENSURE MY INFORMATION IS SECURE?

WE USE ADVANCED SECURITY MEASURES TO ENSURE THAT YOUR INFORMATION IS SAFE
AND PROTECTED.

HOW DO I UNSUBSCRIBE FROM YOUR MAILING LIST?

YOU CAN UNSUBSCRIBE FROM OUR MAILING LIST THROUGH THE "UNSUBSCRIBE"
LINK AT THE BOTTOM OF EVERY PROMOTIONAL EMAIL.

HOW DO I GET A COPY OF YOUR PRIVACY POLICY?

YOU CAN READ OUR PRIVACY POLICY ON THE "PRIVACY POLICY" PAGE ON THE WEBSITE.

SHIPPING AND DELIVERY
WHICH SHIPPING PROVIDERS DOES WEART USE?

WeArt COLLABORATES WITH THE FOLLOWING PROVIDERS: UPS, FEDEX, BTX LOGISTICS, DHL,
AND OTHER SPECIALIZED COURIERS.

TO WHICH COUNTRIES DOES WEART SHIP?

AS AN INTERNATIONAL COMPANY, WE ARE PROUD TO DELIVER WORLDWIDE.

HOW LONG DOES IT TAKE FOR WEART TO DELIVER MY ORDER?

GENERALLY, WE DELIVER ORDERS WITHIN 7 TO 10 DAYS FROM THE DATE OF PURCHASE,
WITH ADDITIONAL DELAYS POSSIBLE DUE TO CUSTOMS DEPENDING ON THE COUNTRY.
FOR CUSTOM-MADE ARTWORKS, ADD THE PRODUCTION TIME TO THE REGULAR
DELIVERY TIME. DELIVERY TIMES MAY VARY DEPENDING ON THE COUNTRY OF ORIGIN
AND THE DESTINATION OF THE PURCHASED PRODUCTS AND WHETHER FRAMING OR
STRETCHING OPTIONS WERE ADDED TO YOUR ORDER. FOR ANY QUESTIONS,
YOU CAN CONTACT WEART'S CUSTOMER SERVICE DEPARTMENT.

HOW CAN I TRACK MY ORDER?

YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK THAT YOU WILL RECEIVE VIA
EMAIL 2 TO 3 DAYS (ON AVERAGE) AFTER PURCHASE. ONCE THE LINK IS AVAILABLE,
YOU WILL ALSO FIND IT ON THE 'MY ORDERS' PAGE. SINCE WE USE EXTERNAL PROVIDERS,
THIS SERVICE MAY VARY SLIGHTLY FROM ORDER TO ORDER. SOME SHIPPING COMPANIES
MAY OFFER THE OPTION TO SCHEDULE A CONVENIENT TIME FOR YOU, ALTHOUGH WeArt
CANNOT GUARANTEE THIS. PLEASE NOTE THAT TRACKING INFORMATION IS SENT TO
YOU BY OUR EXTERNAL SHIPPING PROVIDERS.

WHAT SHOULD I DO IF MY ARTWORK DOES NOT ARRIVE ON TIME?

IF YOUR ARTWORK DOES NOT ARRIVE ON TIME, PLEASE CONTACT OUR CUSTOMER SERVICE,
AND WE WILL CHECK THE STATUS OF YOUR SHIPMENT. THERE MAY BE DELAYS BEYOND OUR
CONTROL. WE ARE HAPPY TO HELP AT ANY TIME TO ENSURE YOUR SATISFACTION.

IS THE SHIPMENT INSURED IN CASE OF DAMAGE OR LOSS?

YES, ALL OUR SHIPMENTS ARE INSURED AGAINST ANY DAMAGE OR LOSS.

IS THERE SUPPORT AVAILABLE IN CASE OF SHIPPING ISSUES?

ABSOLUTELY, OUR CUSTOMER SERVICE TEAM IS AVAILABLE 24/7 TO ASSIST YOU WITH ANY
RELATED ISSUES.

CAN I CHANGE THE SHIPPING ADDRESS AFTER PLACING THE ORDER?

IN CERTAIN CASES, IT IS POSSIBLE TO CHANGE THE SHIPPING ADDRESS AFTER PLACING
THE ORDER. PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE
SO WE CAN ASSIST IMMEDIATELY.

ARE THERE SPECIAL PACKAGING SERVICES FOR THE ARTWORK?

YES, WE OFFER SPECIAL AND PROFESSIONAL PACKAGING SERVICES FOR ALL ARTWORKS.

HOW MUCH DOES SHIPPING COST?

SHIPPING COSTS VARY AND DEPEND ON SEVERAL FACTORS, INCLUDING THE DESTINATION
LOCATION, SIZE AND WEIGHT OF THE ARTWORK, AND THE TYPE OF SHIPPING SELECTED.
SHIPPING COSTS INCLUDE FULL INSURANCE AND PROFESSIONAL PACKAGING MATERIALS.
SHIPPING DOES NOT INCLUDE CUSTOMS DUTIES AND TAXES.

WHAT HAPPENS IF MY ORDER IS LOST OR ARRIVES DAMAGED?

IF SOMETHING IS WRONG WITH YOUR ORDER, PLEASE CONTACT YOUR PERSONAL
CUSTOMER SERVICE SPECIALIST OR EMAIL US AT SUPPORT@WE-ARTONLINE.COM.
TAKE PHOTOS OF THE PACKAGING (PREFERABLY BEFORE OPENING) AND THE ACTUAL
DAMAGE TO THE ITEMS. THE MORE PHOTOS WE HAVE, THE EASIER IT WILL BE FOR
US TO HELP YOU. YOUR ORDER IS 100% INSURED. IN THE EVENT OF AN ISSUE,
YOU ARE ENTITLED TO A FULL REFUND UNLESS YOU CHOOSE TO REPAIR OR
REPLACE THE ITEM. IN THIS CASE, WE WILL ARRANGE THE REPAIR OR REPLACEMENT
OF YOUR ITEM. THIS IS FREE OF CHARGE AND NO ADDITIONAL COSTS WILL BE INCURRED.
IF YOU CHOOSE TO RECEIVE A REFUND, ALL RETURN SHIPPING COSTS WILL
BE COVERED BY WeArt.

CAN I PICK UP THE ARTWORK MYSELF?

NO, ONLY BY ORDERING ON THE WEBSITE AND THROUGH THE SHIPPING OPTIONS
OFFERED ON THE WEART WEBSITE.

PURCHASE ASSISTANCE
HOW DO I MAKE A PURCHASE ON THE WEBSITE?

YOU CAN MAKE A PURCHASE BY SELECTING AN ARTWORK, ADDING IT TO THE CART,
AND CLICKING THE 'PURCHASE' BUTTON. THEN FILL IN YOUR SHIPPING AND PAYMENT
DETAILS. IF YOU NEED FURTHER ASSISTANCE, PLEASE CONTACT US SO WE CAN HELP.

CAN I PAY BY CREDIT CARD?

YES, WE ACCEPT ALL MAJOR CREDIT CARDS.

CAN I PAY USING PAYPAL?

YES, WE ACCEPT PAYMENTS VIA PAYPAL.

HOW DO I KNOW IF MY ORDER WAS RECEIVED?

YOU WILL RECEIVE AN EMAIL CONFIRMATION AFTER YOUR ORDER IS RECEIVED, AND
YOU CAN CHECK THE STATUS OF YOUR ORDER ON THE 'MY ORDERS' PAGE IN
YOUR ACCOUNT.

CAN I CHANGE THE DETAILS OF MY ORDER AFTER PLACING IT?

YOU CAN CHANGE THE ORDER DETAILS ONLY BEFORE IT IS SHIPPED BY CONTACTING
OUR CUSTOMER SERVICE.

CAN I ORDER CUSTOM ARTWORK?

YES, WE OFFER CUSTOMIZATION SERVICES FOR ARTWORKS. FOR ANY ASSISTANCE,
PLEASE CONTACT OUR SALES TEAM.

HOW DO I KNOW IF THE ARTWORK FITS MY HOME?

YOU CAN CONTACT US AND USE WEART'S ART CONSULTATION, ADDITIONALLY, SEND
US PHOTOS OF YOUR HOME, AND WE WILL HELP YOU CHOOSE THE RIGHT ARTWORK.

CAN I SEE THE ARTWORK BEFORE PURCHASING IT?

YOU CAN CONTACT US TO GET INFORMATION ABOUT THE LOCATION OF A SPECIFIC ARTWORK,
AND WE CAN ASSIST AND EVEN ARRANGE A VIEWING APPOINTMENT FOR THE ARTWORK
BEFORE PURCHASE BY PRIOR ARRANGEMENT.

HOW DO I ENSURE MY DETAILS ARE SECURE WHEN MAKING A PURCHASE?

WE USE ADVANCED SECURITY TECHNOLOGIES TO ENSURE THAT YOUR DETAILS ARE SAFE
AND PROTECTED.

IS TECHNICAL SUPPORT AVAILABLE IN CASE OF ISSUES DURING THE PURCHASE PROCESS?

ABSOLUTELY, YOU CAN CONTACT OUR CUSTOMER SERVICE FOR TECHNICAL SUPPORT
AT ANY STAGE OF THE PURCHASE PROCESS VIA EMAIL.

CAN I GET RECOMMENDATIONS FOR ARTWORKS BASED ON PERSONAL PREFERENCES?

ABSOLUTELY, WE OFFER A PERSONAL CONSULTATION SERVICE WHERE WE WILL MATCH
YOU WITH ARTWORKS BASED ON YOUR PERSONAL PREFERENCES.

CAN I GET A CERTIFICATE OF AUTHENTICITY WITH THE ARTWORK?

YES, ALL ARTWORKS SOLD ON WEART COME WITH A CERTIFICATE OF AUTHENTICITY
SIGNED BY THE ARTIST.

CAN I SAVE FAVORIS THERE AN OPTION FOR SECURE TRANSACTIONS ON THE WEBSITE?

YES, WE USE SECURE PAYMENT SYSTEMS TO ENSURE THAT YOUR TRANSACTIONS ARE
SAFE AND PROTECTED.

CAN I SAVE FAVORITE ARTWORKS IN THE CART FOR LATER?

YES, YOU CAN SAVE FAVORITE ARTWORKS IN THE CART AND RETURN TO THEM LATER TO
COMPLETE THE PURCHASE.

HOW DO I KNOW IF THE ARTWORK FITS THE SIZE OF MY ROOM?

YOU CAN SEND US THE DIMENSIONS OF THE ROOM, AND WE WILL HELP YOU CHOOSE
THE ARTWORK THAT BEST FITS THE SIZE OF THE ROOM.

IS THERE AN OPTION FOR INSTALLMENTS?

YES, WE OFFER INSTALLMENT OPTIONS FOR CERTAIN PURCHASES. PLEASE CONTACT US
FOR FURTHER ASSISTANCE.

ABOUT THE ARTISTS AND THEIR WORKS
WHO CAN SELL THEIR ARTWORKS ON WEART?

ALL OUR ARTISTS ARE WELL-ESTABLISHED IN THEIR COUNTRY OF RESIDENCE. WE IDENTIFY
THESE ARTISTS WORLDWIDE TO OFFER YOU A DIVERSE AND HIGH-QUALITY INTERNATIONAL
SELECTION.

ARE THE ARTWORKS AVAILABLE AS PRINTS?

ALL ARTWORKS ON WEART ARE ORIGINAL PIECES; THEY ARE NOT DUPLICATED, AND
ADDITIONAL EDITIONS ARE NOT PUBLISHED BY THE ARTIST (ESPECIALLY IN THE CASE
OF PHOTOGRAPHY).

ARE ALL THE ARTWORKS ON WEART AVAILABLE FOR PURCHASE?

NOT ALWAYS, SOMETIMES THEY ARE ALREADY SOLD! IF THE ARTWORK IS SOLD, IT IS
INDICATED ON THE ARTWORK PAGE. IF YOU CANNOT FIND ANOTHER ARTWORK
YOU LIKE, DO NOT HESITATE TO CONTACT US; WE CAN OFFER YOU OTHER ARTWORKS
FROM OUR ARTISTS THAT ARE NOT YET AVAILABLE ON THE WEBSITE. SOME OF OUR
ARTISTS ALSO ACCEPT SPECIAL ORDERS!

HOW CAN I ENSURE THAT THE ARTWORK I AM BUYING IS ORIGINAL?

ALL OUR ARTWORKS COME WITH A CERTIFICATE OF AUTHENTICITY SIGNED BY THE ARTIST.
IF YOU HAVE ANY DOUBTS, YOU CAN CONTACT US AT ANY TIME.

DO YOU OFFER ARTWORKS IN ALL STYLES AND GENRES?

YES, WE OFFER A WIDE VARIETY OF ARTWORKS IN DIFFERENT STYLES AND GENRES.
FEEL FREE TO BROWSE AND GET INSPIRED ON THE WEBSITE.

ARE THERE ARTWORKS SUITABLE FOR CHILDREN?

YES, WE OFFER A WIDE VARIETY OF ARTWORKS IN DIFFERENT STYLES AND GENRES.
FEEL FREE TO BROWSE AND GET INSPIRED ON THE WEBSITE.

CAN I GET SUPPORT IN SELECTING ARTWORK FOR A BUSINESS OR OFFICE?

ABSOLUTELY, WE OFFER AN ART CONSULTATION SERVICE FOR BUSINESSES AND OFFICES
THAT WILL HELP YOU CHOOSE THE MOST SUITABLE ARTWORKS.

CAN I GET MORE INFORMATION ABOUT THE ARTIST BEHIND THE ARTWORK?

YES, ON THE ARTWORK PAGE, YOU WILL FIND A SHORT BIOGRAPHY OF THE ARTIST.
YOU CAN ALSO CONTACT US FOR MORE INFORMATION.

BUYING ART ON WeArt
HOW CAN I KNOW IF YOU HAVE ARTWORKS BY THE ARTIST I AM LOOKING FOR?

IF YOU HAVE AN ARTIST'S NAME IN MIND, YOU CAN SEARCH FOR IT ON OUR ARTISTS' PAGE.
IF THERE ARE NO RESULTS, LEAVE US YOUR DETAILS. WE TAKE ALL SEARCHES ON OUR
WEBSITE SERIOUSLY AND WILL CONTACT ARTISTS WHOSE WORKS INTEREST OUR USERS.
IF THE ARTIST JOINS WEART, WE WILL NOTIFY YOU IMMEDIATELY.

WHAT DOES THE HEART SYMBOL NEXT TO THE ARTWORKS MEAN?

THIS SYMBOL ALLOWS YOU TO CHOOSE THE ARTWORKS YOU LIKE WHILE YOU ARE ON
THE WEBSITE SO THAT YOU CAN FIND THEM ALL ON ONE PAGE. TO SEE THIS, CLICK ON
THE HEART IN THE MAIN MENU. TO ENSURE THAT YOUR FAVORITES ARE SAVED AND THAT
YOU CAN SEE THEM ON ANOTHER DEVICE, WE RECOMMEND CREATING AN ACCOUNT.

HOW CAN I CHECK THE SIZE OF THE ARTWORK?

THE DIMENSIONS OF THE ARTWORK ARE LISTED ON THE ARTWORK PAGE. IF YOU HAVE
ANY ADDITIONAL QUESTIONS, PLEASE CONTACT US - WE ARE HERE TO HELP AND CAN
SEND YOU PHOTOS TO GIVE YOU A BETTER IDEA OF THE ARTWORK'S DIMENSIONS.

IS THE PICTURE ON THE WEBSITE AN ACCURATE REPRESENTATION OF THE ARTWORK?

THE PICTURE IS AN ACCURATE REPRESENTATION OF THE ARTWORK, BUT IT IS NOT
CONTRACTUALLY BINDING. WE CAN SEND YOU ADDITIONAL PHOTOS UPON REQUEST.
IF THE ARTWORK YOU ORDERED IS NOT WHAT YOU EXPECTED, WE ARE VERY SORRY.
YOU HAVE 14 DAYS TO RETURN IT. DO NOT HESITATE TO CHECK OUR CUSTOMER
FEEDBACK. THEY OFTEN TELL US THAT THE ARTWORK IS EVEN MORE BEAUTIFUL
IN REALITY!

HOW DO I BUY ART ON WeArt?

TO PURCHASE A PIECE OF ART, YOU NEED TO CLICK ON THE 'BUY THIS ARTWORK' BUTTON
ON THE ARTWORK PAGE. THEN YOU WILL BE TAKEN TO YOUR SHOPPING CART.
AFTER CLICKING 'CONTINUE,' WE WILL ASK FOR YOUR DETAILS TO ARRANGE THE
SHIPMENT, AND THEN WE WILL ASK YOU TO CHOOSE YOUR PAYMENT METHOD
(CREDIT CARD, PAYPAL, OR CALL US FOR A BANK TRANSFER). ONCE THE PAYMENT
PROCESSING IS COMPLETE, YOU WILL RECEIVE CONFIRMATION FROM OUR PAYMENT
SYSTEM. WE WILL CONTACT YOU IMMEDIATELY TO CONFIRM THAT THE PAYMENT
HAS BEEN RECEIVED.

WHAT PAYMENT METHODS ARE ACCEPTED?

ALL CREDIT AND DEBIT CARDS (MASTERCARD, VISA, AMERICAN EXPRESS, ETC.),
PAYPAL, AND BANK TRANSFER.

WHEN WILL MY CREDIT CARD BE CHARGED?

YOUR CREDIT CARD WILL BE CHARGED AT CHECKOUT WHEN YOU CONFIRM YOUR PURCHASE.
THIS IS THE MOMENT WHEN YOUR PAYMENT IS APPROVED BY OUR PAYMENT GATEWAY.
NOTE THAT IF YOU ARE USING A DEBIT CARD, THE PAYMENT MAY BE IMMEDIATELY
DEDUCTED FROM YOUR ACCOUNT.

IS THERE A PROBLEM WITH YOUR ORDER CONFIRMATION?

IF YOU DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM
FOLDER FIRST. IF YOU STILL CAN'T FIND IT, CONTACT OUR CUSTOMER SERVICE TO
MAKE SURE YOUR ORDER WENT THROUGH.

CAN I CHANGE THE ORDER DETAILS AFTER PURCHASE?

IF YOU NEED TO MAKE CHANGES TO YOUR ORDER, CONTACT OUR CUSTOMER SERVICE
IMMEDIATELY. IF THE ORDER HAS NOT YET BEEN SHIPPED, WE WILL DO OUR BEST TO
ACCOMMODATE YOUR REQUESTS.

CAN I GET SUPPORT IN SELECTING ARTWORK FOR A BUSINESS OR OFFICE?

ABSOLUTELY, WE OFFER AN ART CONSULTATION SERVICE FOR BUSINESSES AND
OFFICES THAT WILL HELP YOU CHOOSE THE MOST SUITABLE ARTWORKS.

IS THERE A POSSIBILITY OF GETTING CONSULTING SERVICES FOR SELECTING ART FOR SPECIAL EVENTS?

YES, WE OFFER CONSULTING SERVICES FOR SELECTING ART FOR SPECIAL EVENTS
WHEN PURCHASING ARTWORKS THROUGH WEART. OUR TEAM OF CONSULTANTS WILL
BE HAPPY TO HELP YOU CHOOSE THE MOST SUITABLE ARTWORKS FOR YOUR EVENT,
WHETHER IT IS A WEDDING, CORPORATE EVENT, PRIVATE EXHIBITION, OR ANY OTHER
EVENT. WE WILL TAILOR OUR RECOMMENDATIONS TO YOUR PERSONAL STYLE AND
EVENT REQUIREMENTS TO ENSURE THAT THE RESULT IS IMPRESSIVE AND UNIQUE.
FOR MORE DETAILS OR TO SCHEDULE A MEETING WITH AN ART CONSULTANT, PLEASE
CONTACT OUR CUSTOMER SERVICE THROUGH THE 'CONTACT US' PAGE ON THE WEBSITE.

CUSTOMER SERVICE
HOW DO I CONTACT CUSTOMER SERVICE?

YOU CAN CONTACT OUR CUSTOMER SERVICE THROUGH THE 'CONTACT US' PAGE ON
THE WEBSITE, VIA EMAIL, OR BY PHONE.

WHAT ARE THE CUSTOMER SERVICE HOURS?

OUR CUSTOMER SERVICE OPERATES 24/7. YOU CAN REACH US THROUGH ALL POSSIBLE WAYS
LISTED IN 'CONTACT US'.

HOW DO I FILE A COMPLAINT?

YOU CAN FILE A COMPLAINT THROUGH THE 'CONTACT US' PAGE ON THE WEBSITE OR DIRECTLY
CONTACT CUSTOMER SERVICE VIA EMAIL.

HOW DO I KNOW IF MY ORDER IS COMPLETE?

YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR ORDER IS COMPLETE, AND YOU
CAN CHECK THE STATUS OF YOUR ORDER ON THE 'MY ORDERS' PAGE IN YOUR ACCOUNT.

SERVICES OFFERED BY WeArt
DO I HAVE TO PAY FOR ART CONSULTING SERVICES?

NOT AT ALL - IT IS A CORE PART OF OUR MISSION TO INTRODUCE COLLECTORS AND
ART ENTHUSIASTS TO ARTWORKS.

CAN I GET RECOMMENDATIONS FOR ARTWORKS BASED ON PERSONAL PREFERENCES?

ABSOLUTELY, WE OFFER A PERSONAL CONSULTATION SERVICE WHERE WE WILL MATCH
YOU WITH ARTWORKS BASED ON YOUR PERSONAL PREFERENCES.

DO YOU HAVE PHYSICAL EXHIBITIONS WHERE THE ARTWORKS CAN BE SEEN?

YES, WE HOLD PHYSICAL EXHIBITIONS AT VARIOUS LOCATIONS AROUND THE WORLD.
INFORMATION ON PLANNED EXHIBITIONS IS AVAILABLE ON OUR WEBSITE.

HOW CAN I CONTACT YOUR CUSTOMER SERVICE?

YOU CAN CONTACT OUR CUSTOMER SERVICE THROUGH EMAIL, PHONE, OR CHAT ON THE
WEBSITE. DETAILS ARE AVAILABLE ON THE 'CONTACT US' PAGE.

DO YOU OFFER INTERNATIONAL SHIPPING SERVICES?

YES, WE OFFER INTERNATIONAL SHIPPING SERVICES WORLDWIDE.

CAN I GET RECOMMENDATIONS FOR ARTWORKS FOR A PRIVATE HOME?

YES, WE OFFER A PERSONAL CONSULTATION SERVICE WHERE WE WILL MATCH YOU WITH
ARTWORKS FOR YOUR PRIVATE HOME BASED ON YOUR PERSONAL PREFERENCES.

DO YOU OFFER DISCOUNTS FOR EDUCATIONAL AND CULTURAL INSTITUTIONS?

YES, EDUCATIONAL AND CULTURAL INSTITUTIONS CAN CONTACT US FOR INFORMATION ON
SPECIAL DISCOUNTS AND BENEFITS.

DO YOU OFFER ART RENTAL SERVICES?

UNFORTUNATELY, WE DO NOT OFFER ART RENTAL SERVICES ON THE WEART WEBSITE.
OUR PLATFORM FOCUSES ON SELLING ORIGINAL AND UNIQUE ARTWORKS.
WE BELIEVE THAT ARTWORK IS A LONG-TERM INVESTMENT THAT BRINGS VALUE AND
BEAUTY TO YOUR SPACE. HOWEVER, WE OFFER A WIDE RANGE OF ARTWORKS AT
ACCESSIBLE PRICES AND CONVENIENT PAYMENT TERMS TO ALLOW EVERYONE TO
FIND THE RIGHT PIECE. IF YOU HAVE ANY FURTHER QUESTIONS OR SUGGESTIONS
FOR ADDITIONAL SERVICES, WE WOULD LOVE TO HEAR FROM YOU THROUGH THE
'CONTACT US' PAGE ON THE WEBSITE.

CAN I GET ASSISTANCE IN SELECTING ARTWORK FOR SPECIAL EVENTS?

YES, WE OFFER A PERSONAL CONSULTATION SERVICE THAT WILL HELP YOU CHOOSE
ARTWORK FOR SPECIAL EVENTS SUCH AS WEDDINGS, CORPORATE EVENTS, AND MORE.

DO YOU OFFER UNIQUE SHIPPING SERVICES?

YES, WE OFFER FULL-SERVICE SHIPPING WORLDWIDE, INCLUDING INSURANCE AND
PROFESSIONAL PACKAGING.

DO YOU OFFER DESIGN CONSULTING SERVICES FOR ART FOR HOME AND BUSINESS?

YES, WE OFFER DESIGN CONSULTING SERVICES TO HELP YOU CHOOSE AND MATCH
ARTWORKS FOR YOUR HOME OR BUSINESS.

DO YOU OFFER INTERIOR DESIGN CONSULTING SERVICES WITH A FOCUS ON ART?

YES, WE OFFER INTERIOR DESIGN CONSULTING SERVICES WITH A FOCUS ON
INCORPORATING ART IN AN AESTHETIC AND PROFESSIONAL MANNER.

CAN I GET CONSULTING SERVICES FOR SELECTING MATERIALS AND TECHNIQUES FOR ARTWORKS?

YES, WE OFFER PROFESSIONAL CONSULTING IN SELECTING MATERIALS AND
TECHNIQUES FOR ARTISTS.

DO YOU OFFER CONSULTING SERVICES FOR SELECTING ART FOR OFFICE DESIGN?

YES, WE OFFER PROFESSIONAL CONSULTING SERVICES FOR SELECTING ARTWORKS
FOR OFFICE DESIGN.

CAN I GET ART CONSULTING SERVICES FOR SPECIAL PROJECTS?

ABSOLUTELY, WE OFFER ART CONSULTING SERVICES FOR SPECIAL PROJECTS SUCH AS
HOTELS, RESTAURANTS, AND PUBLIC BUILDINGS.

DO YOU OFFER ARTISTIC GUIDANCE SERVICES FOR COMMERCIAL PROJECTS?

YES, WE OFFER ARTISTIC GUIDANCE SERVICES FOR COMMERCIAL PROJECTS TO ENSURE
THE PROPER INTEGRATION OF ART IN THE COMMERCIAL SPACE.

I WANT TO GIVE ART AS A GIFT BUT DON'T KNOW WHAT TO CHOOSE. WHAT CAN I DO?

IT IS A GREAT IDEA TO GIVE ART AS A GIFT! HOWEVER, IT CAN BE CHALLENGING TO CHOOSE
A PIECE FOR SOMEONE ELSE, EVEN IF YOU KNOW THEM WELL. WE HAVE TWO OPTIONS TO
HELP YOU GIVE A UNIQUE GIFT: WE CAN DISCUSS THE PERSON YOU WANT TO GIVE ART
TO AND THINK ABOUT WHAT THEY LIKE AND WHAT SUITS THEIR HOME. THEN WE CAN
OFFER YOU A PERSONALIZED SELECTION WITHIN YOUR BUDGET.

ART SELECTION PROCESS
HOW DO YOU CHOOSE THE ARTISTS WHOSE WORKS ARE SOLD ON WEART?

WE CHOOSE ARTISTS BASED ON THEIR WORK HISTORY, ARTISTIC ACHIEVEMENTS,
AND PROFESSIONAL RECOMMENDATIONS.

ARE THERE SPECIFIC CRITERIA FOR SELECTING ARTWORKS FOR SALE?

YES, WE SELECT ARTWORKS BASED ON QUALITY, UNIQUENESS, AND SUITABILITY FOR OUR
CUSTOMERS.

DO YOU ACCEPT NEW ARTISTS?

YES, WE ARE ALWAYS LOOKING FOR NEW TALENTED ARTISTS TO JOIN OUR PLATFORM.

DO YOU WORK WITH INTERNATIONAL ARTISTS?

YES, WE WORK WITH ARTISTS FROM AROUND THE WORLD.

HOW CAN I FIND ARTWORKS IN A SPECIFIC STYLE?

YOU CAN USE THE SEARCH FILTERS ON OUR WEBSITE TO FIND ARTWORKS
BY A SPECIFIC STYLE.

CAN I GET CONSULTING SERVICES FOR SELECTING A PIECE?

YES, WE OFFER A PERSONAL CONSULTATION SERVICE THAT WILL HELP YOU CHOOSE THE
MOST SUITABLE ARTWORKS FOR YOUR NEEDS AND STYLE.

HOW CAN I FIND ARTWORKS BY A SPECIFIC ARTIST?

YOU CAN USE THE SEARCH FILTERS ON THE WEBSITE TO SEARCH FOR ARTWORKS BY THE
ARTIST'S NAME.

CAN I CUSTOMIZE ARTWORKS BY SPECIFIC COLORS?

YES, WE OFFER A PERSONAL CUSTOMIZATION SERVICE WHERE YOU CAN CHOOSE ARTWORKS BY
COLORS THAT MATCH YOUR DESIGN.

HOW DO I CHOOSE THE RIGHT ARTWORK FOR MY OFFICE?

YOU CAN CONTACT OUR ART CONSULTANTS FOR PERSONAL ADVICE AND MATCHING ARTWORKS
TO YOUR OFFICE DESIGN.

HOW DO I KNOW IF THE ARTWORK I SEE ON THE WEBSITE WILL LOOK GOOD IN REALITY?

YOU CAN REQUEST ADDITIONAL PHOTOS OF THE ARTWORK OR CONTACT OUR CONSULTANTS
FOR MORE DETAILS.

CAN I GET CONSULTING SERVICES FOR SELECTING ARTWORKS BY A SPECIFIC THEME?

YES, WE OFFER A PERSONAL CONSULTATION SERVICE THAT WILL HELP YOU CHOOSE ARTWORKS
BY A SPECIFIC THEME.

DO YOU OFFER ARTWORKS FOR OUTDOOR ART?

YES, WE ALSO OFFER ARTWORKS SUITABLE FOR OUTDOOR INSTALLATION.

HOW DO I ENSURE THAT THE ARTWORK I BUY WILL LOOK GOOD IN THE PLANNED LOCATION?

YOU CAN CONTACT OUR ART CONSULTANTS FOR PERSONAL ADVICE AND MATCHING
THE ARTWORK TO THE PLANNED LOCATION, AND YOU CAN ALSO TRY OUR SIMULATION FEATURE.

CAN I PURCHASE ARTWORKS FOR EXHIBITIONS?

YES, WE OFFER ARTWORKS SUITABLE FOR EXHIBITIONS AND PUBLIC DISPLAYS.

HOW DO I KNOW IF THE ARTWORK I AM BUYING IS OF COLLECTIBLE VALUE?

YOU CAN CONTACT OUR ART CONSULTANTS FOR INFORMATION ON THE COLLECTIBLE VALUE
OF THE ARTWORK.

PROHIBITED CONTENT
WHAT IS NOT ALLOWED ON WeArt?

WeArt PRIDES ITSELF ON BEING AN INCLUSIVE PLATFORM WHERE ARTISTS OF ALL
EXPERIENCE LEVELS CAN POST THEIR ART FOR SALE. HOWEVER, WE MAY CONSIDER
AN IMAGE AS UNACCEPTABLE FOR LEGAL OR OTHER REASONS (SUCH AS COPYRIGHT
INFRINGEMENT), AND EACH CASE WILL BE JUDGED INDIVIDUALLY.

TECHNICAL SUPPORT
ARE THERE ANY RESTRICTIONS ON THE NUMBER OF ORDERS I CAN PLACE?

THERE ARE NO RESTRICTIONS ON THE NUMBER OF ORDERS YOU CAN PLACE ON THE
WEBSITE, BUT THERE MAY BE LIMITATIONS ON STOCK AVAILABILITY.

HOW DO I GET ADDITIONAL SUPPORT IF THERE IS A PROBLEM WITH MY ORDER?

YOU CAN CONTACT OUR SUPPORT TEAM VIA EMAIL, PHONE, OR CHAT ON THE WEBSITE,
AND WE WILL BE HAPPY TO HELP.

WHAT SHOULD I DO IF I HAVE A PROBLEM WITH THE REGISTRATION PROCESS?

IF YOU ENCOUNTER A PROBLEM WITH THE REGISTRATION PROCESS, PLEASE CONTACT
OUR SUPPORT TEAM VIA EMAIL OR CHAT ON THE WEBSITE, AND WE WILL BE HAPPY TO HELP.

HOW DO I RESET MY PASSWORD?

YOU CAN RESET YOUR PASSWORD BY CLICKING ON THE 'FORGOT PASSWORD?' LINK ON
THE WEBSITE LOGIN PAGE.

WHAT SHOULD I DO IF THE WEBSITE IS NOT LOADING PROPERLY?

TRY REFRESHING THE PAGE OR USING A DIFFERENT BROWSER. IF THE PROBLEM PERSISTS,
CONTACT OUR SUPPORT TEAM.

HOW DO I UPDATE MY ACCOUNT DETAILS?

YOU CAN UPDATE YOUR ACCOUNT DETAILS BY LOGGING INTO YOUR ACCOUNT AND
CLICKING 'EDIT DETAILS' ON THE 'MY ACCOUNT' PAGE.

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE DURING THE PURCHASE?

CONTACT OUR SUPPORT TEAM WITH A DESCRIPTION OF THE PROBLEM AND YOUR ORDER
DETAILS, AND WE WILL HELP YOU RESOLVE THE ISSUE.

HOW DO I TRACK MY ORDERS?

YOU CAN TRACK YOUR ORDERS THROUGH THE 'MY ORDERS' PAGE IN YOUR ACCOUNT.

HOW DO I UNSUBSCRIBE FROM PROMOTIONAL EMAILS?

YOU CAN UNSUBSCRIBE FROM PROMOTIONAL EMAILS THROUGH THE 'UNSUBSCRIBE'
LINK AT THE BOTTOM OF THE EMAIL.

HOW DO I REPORT A PROBLEM ON THE WEBSITE?

YOU CAN REPORT A PROBLEM ON THE WEBSITE THROUGH THE 'CONTACT US' PAGE OR BY
CONTACTING OUR SUPPORT TEAM DIRECTLY.

HOW DO I DELETE MY ACCOUNT?

YOU CAN CONTACT OUR CUSTOMER SERVICE VIA EMAIL TO REQUEST THE DELETION OF
YOUR ACCOUNT.

TERMS OF SERVICE
HOW DO I REPORT INAPPROPRIATE BEHAVIOR ON THE WEBSITE?

YOU CAN REPORT INAPPROPRIATE BEHAVIOR THROUGH THE 'CONTACT US' PAGE OR BY
CONTACTING OUR SUPPORT TEAM DIRECTLY.


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